Ethics & Disclosure

Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current, and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the advisory services concerned.We will neither share nor sell the information that you provide to Senior Living Advisors of Austin without your consent.

Ethics

We always conduct our services honestly and honorably, and we expect our communities to do the same. We meet with EVERY client to gain an understanding of their needs PRIOR TO providing any advice or assistance, and any recommendation that we provide is based upon our training and experience and take proper account of ethical considerations.

Conflict of Interest

Due to the sensitive nature of our advisory service we try to avoid any financial conflicts of interest when recommending a solution to our clients. If we cannot fulfill the need or desire of a client we will refer the client to the appropriate resource(s).

Client Interests

We conduct all of our activities professionally and with integrity and compassion. We take great care to be completely objective in our judgement and any recommendations that we give so that issues are never influenced by anything other than the best and proper interests of our clients. We always strive to be fair and objective in our advice and actions and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disability.

Fees

Our fees are competitive for the service(s) we provide and are paid by the referred community, NEVER by the clients or families we represent. We always try to propose solutions which accommodate our clients’ available budgets and timescales, and we agree to disclose how our fees are paid to each client we assist.